WHOLESALE: TERMS + POLICIES + PRICING
We're so glad that you're interested in becoming a stockist! Please read our terms and policies carefully before placing your order or email us at email@example.com for more information. We would be more than happy to answer any questions.
THE IMPORTANT STUFF
Here's a quick list of the things you really need to know:
- Our minimum order is $300
- Our turnaround is about 2 weeks.
- Please contact us first to open a wholesale account.
- Read below for the entire list of wholesale policies
BECOMING A RETAILER
To open a wholesale account, please contact us at firstname.lastname@example.org
$300 for wholesale orders.
All orders must be paid in full before orders can be processed and shipped, unless other payment terms or arrangements have been approved.
SUGGESTED RETAIL PRICING
We recommend following the MSRP listed in our most current Wholesale Guide. W Candle Company and its stockists may from time-to-time run specials throughout the year or during holiday seasons and we encourage our stockists to help promote the W Candle Company brand. However, please note that we strictly enforce a 20% Minimum Advertised Price (MAP) for any temporary sales or specials to help protect the integrity of the line and brand.
Retail pricing has recently been updated to reflect the following MSRP:
48 oz 3-wick Luxury Oversized Candles - $51.00
10 oz 2-wick Classic Luxury Candle- $21.00
ONE OF A KIND ITEMS
If you are in the market for custom orders, please let us know. We would be happy to work with you on this. Please note, custom orders may take longer than the expected fulfillment timeline due to their custom nature.
Shipping costs will be charged to your account at the time of order using the billing information provided on your account. You will receive an invoice at this time reflecting the shipping costs. All orders will ship from our studio in Celebration, Florida. Domestic orders usually arrive within 2-3 days. You will be provided with a tracking number when your order ships. Please notify us if you would like to pay for expedited shipping.
W Candle Company is not responsible for any carrier delays. The retailer is responsible for covering any duties or customs fees for International orders.
Once payment has been submitted, please allow about a week for your order to be processed, packaged, and shipped.
CANCELLATIONS + RETURNS + EXCHANGES
We request that all cancellations or changes to orders be submitted via email within 24 hours of placing the order. Cancellations or changes to an order will incur a 10% restocking fee.
RETURNS/EXCHANGES: Because of the nature of the items, all sales are final. NO EXCEPTIONS.
If you should need to report a broken or damaged item please email email@example.com with defective photos and within 3 days of receiving. Broken or damaged items will not be replaced without proof of photo.
W CANDLE COMPANY IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. If you suspect your package has been lost, stolen, or delivered to the wrong address you will need to contact your local post office as we do not have any control over postal service.
PACKAGING + DISPLAY
Wholesale orders are packaged in a protective boxes. This should be removed before display. All of our products must be displayed and sold in their original packaging. Boxed sets may not be broken up and sold individually. Failure to comply with these terms may result in account termination. Please let us know if you have any questions about the packaging or display of our products.
COMMENTS + QUESTIONS
If you have any questions regarding our Wholesale process, or if there is anything we can do to make your ordering experience easier, please do not hesitate to let us know via our email firstname.lastname@example.org.